KEY POINTS
- Nigeria launches itSMF chapter, joining a network in over 50 countries.
- The forum will promote ITIL best practices used by 82 percent of Fortune 500 firms.
- A steering committee of industry professionals will guide the chapter’s early direction.
Nigeria has joined the global community of IT service management professionals, with the formal launch of itSMF Nigeria on Thursday bringing the country into a network spanning more than 50 nations, over 6,000 member companies, and roughly 40,000 professionals worldwide.
Nesta Komolafe convened the virtual itSMF Nigeria launch, stating that the chapter would give Nigerian IT professionals, organisations, and government institutions a home for knowledge-sharing and the adoption of international standards in technology service delivery.
What ITSM Actually Means
“itSMF Nigeria is dedicated to promoting excellence in IT service management practices. Our forum offers a platform for knowledge sharing and collaboration, ensuring the advancement of IT service management and the adoption of global best practices across Nigeria,” Komolafe said.
A steering committee made up of Dagogo Buowari-Brown, Ayo Adeniran, and Kenneth Ojeke will work alongside Komolafe to shape the chapter’s early activities and programme direction.
The Information Technology Infrastructure Library, known as ITIL, sits at the heart of the forum’s work industry experts widely consider it the world’s leading framework for managing how organisations design, deliver, and improve technology services. More than 82 percent of Fortune 500 companies apply ITIL principles, and millions of certified professionals work within its structure globally.
The itSMF Nigeria launch comes as Nigerian organisations across banking, telecoms, government, and logistics lean more heavily on technology to drive operations, a shift that has made structured service management more important but also less consistently practised across sectors.
A Non-Profit Built by Its Members
The forum will operate as an independent, non-profit membership organisation open to both individual professionals and corporate bodies. Its plans include organising industry events, producing research and thought leadership content, and working with local and international bodies to advance standards such as ISO/IEC 20000, the international benchmark for IT service management.
The organisation grew out of the UK in 1991, and by 2004 had established a dedicated international body to coordinate its expanding list of country chapters. Nigeria becomes the latest country to formalise a presence in that structure, with organisers saying the chapter’s long-term vision is to become the country’s most trusted platform for IT service management excellence.
