KEY POINTS

• 9mobile has dismissed the network shutdown speculations because these claims lack basis and create misleading information.
• The company has fixed the temporary problems affecting Mobile Number Portability functions.
• The organization maintains substantial investments to perform system enhancements that will improve network delivery quality.

The Nigerian operation of 9mobile has officially denied stories which suggested the company would pull out from the country.

The firm released a statement from its Lagos headquarters on Friday to reassure customers about the fake rumors spread to cause unwarranted alarm.

Addressing customer concerns as 9mobile refutes shutdown rumours

9mobile formally recognized several problems affecting customers who utilized Mobile Number Portability (MNP) service among other user issues, but 9mobile refutes shutdown rumors.

The company stated that it does not block customers from network switching while blaming recent service problems on brief system interruptions.

Technological system improvements have fixed most of the issues but customers might experience brief delays until all optimization processes are complete.

Commitment to service quality and infrastructure upgrades

9mobile expressed its dedication to maintain full industry compliance standards and provide customer-oriented services through its official statement while 9mobile refutes shutdown rumors.

The company further made clear its dedication to network improvements that will lead to better service quality for Nigerians across the nation through secure network connections.

The company maintains its complete dedication to solve current obstacles also with infrastructure modernization efforts to deliver excellent service to its subscribers.